OEM & wholesale questions

Yes — that is most of what we do. Send a sketch, a dimensioned drawing, CAD, STEP or a 3D file. We reply with a quote, then make a physical prototype for your approval before any production run. If a detail is not manufacturable in solid wood we will say so upfront rather than discover it later.

Yes, and it is the fastest way to start. Post us the piece — your own prototype, or something you already buy elsewhere. We measure it, match the timber and hardware, and send back a made sample so you can compare them side by side. You are not describing what you want; you are handing it over.

Yes, on the product, the insert card or the outer carton — your choice. Send AI, EPS, SVG or a high-resolution PNG. Because we engrave with laser there is no plate to make, so there is no setup or tooling fee at any quantity.

Outer dimensions, cavity count and layout, interior material (velvet, microfibre or preserved moss), hinge type, magnet strength, lid style (solid, glass-top or sliding), surface finish (oil, matte, satin), timber species, engraved artwork, and the retail packaging and insert cards.

For a modification of an existing style, usually no. For a genuinely new tool or shape there may be a prototype cost — and we credit it against your first production order.

We are the factory: forty staff, our own workshop in Ouhai District, Wenzhou. Cutting, machining, finishing, engraving and packing all happen on our site. You are welcome to visit — give us a few days' notice and we will show you the floor.

10 pieces per style. That is deliberately low — we would rather you test a style on your own shelf than guess. Mix sizes, wood tones and engraving designs freely; they all count toward the same order.

Because a 300-piece minimum forces a new customer to gamble, and most walk away instead. We would rather you buy 10, sell them, and come back. Our engraving is laser — there is no plate or tooling to pay off — so a short run costs us very little to set up.

Email us the style, quantity, wood, interior and whether it is engraved. We reply with a price list within one working day. There is no account to open and no form to fill in first.

Yes — dimensions, wood options, interior options and wholesale tiers, sent on request. We do not publish wholesale prices on the site because they depend on volume and specification.

Yes. Tell us the name, date or logo you want engraved and we make that exact piece and send it. You only pay courier if you want express delivery. We do this because the wood, the finish and the engraving depth are things you have to hold to judge — photographs cannot settle it.

Yes, and we recommend it. Send vector artwork (AI, EPS or SVG) or a clear high-resolution PNG. Seeing your own mark burned into walnut is the fastest way to decide whether this works for your brand.

Making it is quick. Transit is the variable — express is usually under a week to Europe and North America, economy takes longer. We will tell you which we are using.

No. Laser engraving needs no physical plate, so there is no tooling charge for your artwork, however many designs you run.

Vector is best — AI, EPS or SVG, with text converted to outlines. A clean high-resolution PNG on a transparent or white background also works for most marks. We return an engraving proof for your approval before anything goes into production.

Yes. Send us the name and date per order and we engrave per unit. Several partners run their whole store this way — they hold no stock and we ship each personalised piece direct to their customer.

Cavity dimensions and slot count, interior material (microfibre, velvet or moss), hinge type, magnet strength, exterior finish (oil, matte or satin) and the outer packaging. If you can describe it, we can usually quote it.

Yes. Your brand on the product, the insert card and the outer carton. Nothing identifying us reaches your customer.

Stock styles are quick. Custom engraved runs are quoted per order once we know the quantity and specification — and once we quote a date we hold it. Our capacity of 5,000–6,000 pieces a day exists precisely so one customer's peak does not delay another's order.

Sea, air and express. DDP is available for most of Europe and North America, which means duty and tax are handled before the goods reach you — no surprise invoice at the border.

Yes, blind. Your documents go in the parcel, our pricing and branding do not. This is how several of our partners sell personalised gifts without holding any inventory.

Either individually boxed and retail-ready with your insert card, or bulk packed for your own repackaging line. Tell us which and we set it up at our end.

T/T to start. Other terms are a conversation we are happy to have once we have shipped together a few times — trust in this direction has to be earned, and we would rather earn it than claim it.

Yes — solid American black walnut from Ohio and New York, kiln-dried before machining. Not veneer over MDF, and not a stained lighter timber pretending to be walnut. Cut one open if you like; the grain runs all the way through.

Kiln drying before machining is exactly what prevents that. It is why we dry first rather than buying pre-cut blanks — moisture content is the single biggest cause of returns in wooden goods.

Wipe with a dry or barely damp cloth, keep it out of prolonged direct sun and away from radiators. A drop of furniture oil once a year keeps the grain rich. We can supply this as a printed card in the box if you want it.

Tell us with a photograph and we replace it. We would rather remake a piece than argue about one — the cost of a box is trivial next to the cost of losing a repeat buyer.